Privacy Policy and Terms of Service – Lotus365
At Lotus365, we are committed to protecting your privacy, securing your personal information, and operating transparently with all users.
This document outlines our Privacy Policy and Terms of Service. Together, they explain:
- What information we collect and why
- How we protect your data
- Your rights as a Lotus365 user
- Rules for using our platform fairly
- How we comply with Indian law
We encourage you to read this carefully. If you have questions after reading, contact our support team.
By using Lotus365, you agree to these terms and policies.
Table of Contents
Information We Collect
Information You Provide Directly
When you use Lotus365, you voluntarily provide certain information:
Registration Information:
- Full name
- Email address
- Phone number
- Date of birth
- Username and password
- Residential address
Verification Information (KYC):
- Government ID (Aadhaar, PAN, Voter ID, Passport)
- Address proof (utility bill, bank statement)
- Selfie or photo for identity verification
Payment Information:
- UPI ID or bank account number
- Credit/debit card details (processed securely through payment gateways)
- Payment transaction history
Communication:
- Messages you send to our support team
- Feedback and complaints you submit
- Survey responses
Betting and Gaming Data:
- Bets you place
- Games you play
- Your betting history
- Your winnings and losses
- Your account balance
Information We Collect Automatically
Device Information:
- Device type and operating system
- Browser type and version
- Device ID and serial number
- Mobile network information
Usage Information:
- Pages visited on Lotus365
- Time spent on each page
- Features used
- Click patterns
- Login times and locations
Connection Information:
- IP address
- Internet Service Provider (ISP)
- Connection speed
- Location data (if permitted)
Cookies and Tracking:
- Session cookies (how you navigate)
- Preference cookies (language, settings)
- Analytics cookies (how the platform performs)
- Advertising cookies (if third-party ads shown)
Information from Third Parties
From Payment Gateways:
- Transaction confirmations
- Payment status updates
From Your Bank/UPI Provider:
- Account verification confirmations
- Transaction settlement information
From Government/Regulatory Bodies:
- KYC verification results
- Compliance checks
From Fraud Detection Services:
- Risk assessments
- Fraud alerts
From Analytics Services:
- Platform performance data
- User behavior patterns
How We Use Your Information
Account Management and Service Delivery
We use your information to:
- Create and maintain your Lotus365 account
- Process your deposits and withdrawals
- Settle your bets and calculate winnings
- Provide customer support
- Send account notifications and updates
Legal Compliance and KYC
We use your information to:
- Verify your identity (KYC requirements under Indian law)
- Prevent money laundering (AML compliance)
- Comply with betting regulations
- Respond to legal requests from authorities
- Maintain records as required by law
Fraud Prevention and Security
We use your information to:
- Detect suspicious account activity
- Prevent fraudulent transactions
- Identify hacking attempts
- Protect against account takeover
- Monitor for irregular betting patterns
Marketing and Communications
We use your information to:
- Send promotional emails about new games and bonuses
- Notify you of special offers (if you opt-in)
- Send newsletters with updates
- Conduct surveys to improve our service
- Contact you about account updates
You can opt out of marketing emails anytime by clicking “Unsubscribe” at the bottom of any email.
Platform Improvement
We use your information to:
- Analyze how players use Lotus365
- Improve user experience and design
- Test new features
- Identify and fix bugs
- Enhance security and performance
Responsible Gaming
We use your information to:
- Monitor betting patterns for signs of problem gambling
- Enforce self-exclusion requests
- Apply betting limits you set
- Provide responsible gaming resources
How We Protect Your Information
Technical Security Measures
Encryption:
- All data transmitted to/from Lotus365 is encrypted using 256-bit SSL
- Sensitive information (passwords, banking details) is encrypted at rest
- Encryption standards meet international banking requirements
Authentication:
- Two-factor authentication (2FA) available to prevent unauthorized access
- Password hashing ensures passwords are not stored in plain text
- Session management protects against session hijacking
Firewalls and Intrusion Detection:
- Network firewalls prevent unauthorized access attempts
- Intrusion detection systems monitor for hacking attempts
- DDoS protection prevents service disruptions from attacks
Regular Security Audits:
- Third-party security firms conduct penetration testing annually
- Vulnerability assessments identify and patch security gaps
- Security updates deployed promptly
Organizational Security Measures
Access Control:
- Only authorized employees can access personal information
- Access is granted on a “need-to-know” basis
- Employee access is logged and monitored
Data Minimisation:
- We collect only the minimum information needed
- Data is deleted when no longer needed
- Retention policies limit how long data is stored
Employee Training:
- All staff receive data protection training
- Confidentiality agreements prevent unauthorized disclosure
- Background checks for staff with data access
Vendor Management:
- Third-party vendors sign data protection agreements
- Payment processors comply with PCI-DSS standards
- Regular audits ensure vendor compliance
Your Responsibility
While we protect your information, you must also:
- Keep your password confidential
- Do not share your login credentials
- Never click suspicious links or download unknown files
- Use secure networks when accessing Lotus365
- Report any suspicious activity immediately
Data Security Breach Notification
If a data breach occurs affecting your personal information, Lotus365 will:
- Notify you within 72 hours
- Notify relevant authorities as required by law
- Explain what information was compromised
- Recommend steps you should take (password change, fraud monitoring, etc.)
- Provide credit monitoring (if applicable)
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small files stored on your device that remember your preferences and activity.
Types of Cookies Lotus365 Uses
Essential Cookies:
- Required for login and account security
- Required for transactions and bet settlement
- Cannot be disabled without losing functionality
Preference Cookies:
- Remember your language choice
- Remember your odds format preference
- Can be disabled in cookie settings
Analytics Cookies:
- Track page performance and user behaviour.
- Help us improve the platform
- Do not store personal identifiers
- Can be disabled in cookie settings
Advertising Cookies (if applicable):
- Used to show relevant ads
- Can be disabled through opt-out links in ads
Managing Cookies
In Your Browser:
- Chrome: Settings → Privacy → Cookies → Manage cookies
- Firefox: Preferences → Privacy → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Cookies
Third-Party Cookie Management:
- Network Advertising Initiative (NAI): optout.networkadvertising.org
- Digital Advertising Alliance: aboutads.info/choices
Children’s Privacy
Lotus365 is NOT intended for children under 18 years old.
- We do not knowingly collect data from minors
- If we discover a user is under 18, we close the account
- Parents who believe their child has an account should contact us immediately
FAQs – Privacy and Terms
Q1: Is my data safe with Lotus365?
Yes. Lotus365 uses 256-bit SSL encryption, 2FA, regular security audits, and strict access controls. Your data is protected at bank-level standards.
Q2: Can Lotus365 sell my data?
No. Lotus365 never sells or rents personal information. We only share data with authorised payment processors, regulatory bodies, and as required by law.
Q3: How long do you keep my data?
Account information is kept for 3 years after account closure. Transaction records are kept for 7 years (Indian law requirement). You can request deletion earlier in some cases.
Q4: Can I delete my account and all my data?
Yes. You can request account closure and data deletion. Some data must be retained for legal/regulatory compliance (7 years for transaction records).
Q5: What if I find your terms unfair?
You can close your account anytime. You have the right to lodge a complaint with Lotus365 or relevant regulatory bodies. All disputes are subject to Indian law.
Q6: Who can I contact about privacy concerns?
Email privacy@lotus365.com with your concern. We respond within 30 days. You can also lodge complaints with regulatory bodies or courts.
Q7: Are these terms final, or can they change?
We may modify terms with notice. Material changes require your acceptance. Continued use means you accept new terms.
Q8: What happens if I violate these terms?
Violations may result in account suspension, closure, balance forfeiture, and potential legal action.
Q9: Is Lotus365 licensed to operate in India?
Lotus365 operates under appropriate licensing and complies with Indian betting regulations. Specific licensing information is available on request.
Q10: Where can I report a privacy violation?
Email privacy@lotus365.com or contact our legal team at legal@lotus365.com. You can also report to relevant regulatory authorities.
Acknowledgment
By using Lotus365, you acknowledge that:
- You have read and understood this Privacy Policy and Terms of Service
- You agree to be bound by these terms
- You are of legal age to bet in India
- You provide accurate information
- You accept responsibility for your account and betting activity
- You understand the risks of online betting
- You will comply with all applicable laws
Your use of Lotus365 constitutes your acceptance of these terms in full.
Need More Information?
For questions or concerns about this Privacy Policy or Terms of Service:
Email: privacy@lotus365ipl.com or legal@lotus365ipl.com
Phone: +91-9887777777
Chat: Available 24/7 on Lotus365 website
Address: India